FAQs
Can I wear make -up to my appointment?
Yes, it is completely fine to arrive wearing makeup. We will remove any makeup and deeply cleanse your skin during your treatment if required. In most cases we can leave your eye makeup on.
What happens if I arrive late for my appointment?
We ask that you arrive at least 5 minutes before your scheduled appointment time. If you arrive later, we may not be able to provide the entire length of the scheduled appointment.
What is your cancellation policy?
We kindly ask for notice of cancellation at least 24-hours prior to your appointment. Clients who miss their appointments without giving any prior notification will be charged a $50 missed scheduled service fee.
What skin care products do you use?
We predominantly use Medik8 Professional cosmeceuticals on most of our procedures. All Medik8 products have high strength active ingredients that will benefit your skin. You can purchase them in store or through our on-line shop.
Do you provide consultations?
Yes, we provide a FREE complimentary 30-minute consultation with a Cosmetic Nurse to talk about your skin and the issues you’re looking to address through to use of treatments and skin care.
I have sensitive skin – can I still get treatments?
We see many clients with a wide range of skin concerns, including sensitivity. We take great care to ensure that all allergies are avoided and only products suitable for your skin are used during treatment.
What payment options do you have?
We have Eftpos, Afterpay and Zip pay.
Do You have gift cards?
Yes, we have gift cards available in-store or on-line that can be picked up or posted to you. Please note that gift cards expire one year after purchase.
Do you have packages?
Yes, we have great packages that save you $$$. Packages expire one year from date of purchase and are non- transferrable.
Our packages can be viewed here
Do you require a deposit for all treatments?
No not all treatments. A $50 deposit is required for new clients that require a doctors consultation, as well specified treatments. The $50 deposit is credited to your treatment cost and is not an additional fee.
Do you have a loyalty program?
Yes! Introduced into our clinic in early September 2021, we started the Bonny Loyalty Rewards Program that will reward you with a $75 credit for every $2,000 you spend! $1 =1 point.
Do I need to sign up to receive loyalty rewards?
No. All of our clients automatically accumulate points with every in-store transaction. These points never run out but can not be transferred to another client or for cash.
Contact Us for an Appointment
